NOC 64409: Other customer and information services representatives
What other customer and information services representatives do
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.
Main duties
This group performs some or all of the following duties:
- Customer services representatives in retail establishments
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment's goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications.
- Contact centre agents
- Take customer orders for goods or services
- Promote goods or services
- Respond to enquiries and emergencies
- Investigate complaints and update accounts.
- Customer service representatives in insurance, telecommunication, utility and similar companies
- Explain the type and cost of services offered
- Order services
- Provide information about claims or accounts
- Update accounts, initiate billing and process claim payments, and receive payment for services.
- Information services representatives
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Job titles under NOC 64409
64 job titles are classified here, including accounts information clerk, bus information clerk, complaints clerk - customer service.
- accounts information clerk
- adjustment clerk
- automobile dealerships service representative
- automotive repair technical advisor
- bill complaints investigator
- bus information clerk
- bus schedule information clerk
- bus service information clerk
- business office service representative - telecommunications
- call centre agent - customer service
- client service clerk
- compensation agent
- complaints adjuster
- complaints clerk - customer service
- complaints clerk - telephone system
- complaints specialist - customer service
- contact centre agent - customer service
- counter enquiries clerk
- courtesy desk clerk
- customer information service clerk - insurance
- customer information service representative - retail
- customer relations clerk
- customer satisfaction representative
- customer service adviser
Employment requirements
- Completion of secondary school is usually required.
- Completion of some college or other post-secondary programs may be required.
- Clerical or sales experience may be required.
Other customer and information services representatives wages in Canada
Low, median and high hourly wages from Job Bank’s 2025 wage data. Annual figures assume full-time work (1,950 hours a year).
| Where | Low | Median | High |
|---|---|---|---|
Canada | $16.00/hr | $22.00/hr | $33.14/hr |
Toronto ON | $17.60/hr | $21.54/hr | $32.95/hr |
Montréal QC | $16.10/hr | $22.00/hr | $32.54/hr |
Vancouver Lower Mainland region, BC | $17.85/hr | $23.35/hr | $33.65/hr |
Calgary AB | $15.00/hr | $20.72/hr | $33.85/hr |
Edmonton AB | $16.75/hr | $23.69/hr | $33.33/hr |
Ottawa ON | $17.60/hr | $23.33/hr | $36.67/hr |
Winnipeg MB | $16.00/hr | $19.50/hr | $29.67/hr |
Québec City Quebec region, QC | $16.10/hr | $24.10/hr | $34.61/hr |
Hamilton Hamilton–Niagara Peninsula region, ON | $17.60/hr | $21.49/hr | $35.10/hr |
Kitchener-Waterloo Kitchener–Waterloo–Barrie region, ON | $17.60/hr | $21.00/hr | $33.52/hr |
London ON | $17.60/hr | $21.00/hr | $33.00/hr |
Halifax NS | $16.50/hr | $19.23/hr | $26.00/hr |
Victoria Vancouver Island and Coast region, BC | $19.23/hr | $24.36/hr | $30.00/hr |
Saskatoon Saskatoon–Biggar region, SK | $15.35/hr | $21.00/hr | $33.00/hr |
Regina Regina–Moose Mountain region, SK | $16.00/hr | $25.00/hr | $35.00/hr |
| Where | Low | Median | High |
|---|---|---|---|
Newfoundland and Labrador | $16.00/hr | $23.08/hr | $34.00/hr |
Nova Scotia | $16.50/hr | $18.53/hr | $25.96/hr |
New Brunswick | $15.65/hr | $21.44/hr | $31.50/hr |
Quebec | $16.10/hr | $24.10/hr | $34.61/hr |
Ontario | $17.60/hr | $21.50/hr | $33.17/hr |
Manitoba | $16.00/hr | $19.00/hr | $29.67/hr |
Saskatchewan | $15.35/hr | $23.00/hr | $35.00/hr |
Alberta | $15.50/hr | $22.00/hr | $33.33/hr |
British Columbia | $17.85/hr | $23.35/hr | $33.65/hr |
Using NOC 64409 for your resume or Express Entry profile
- IRCC asks you to make sure the main duties listed for your NOC match what you actually did at your job. If they don’t, look for another unit group whose duties do.
- Describe your own work in your own words. Recruiters and ATS software look for concrete tools, results and scope, not text copied from the NOC.
- Applying from outside Canada? Run your resume through the Canadian resume format checker to catch things Canadian employers don’t expect, like a photo or date of birth.
- Use the job title the employer’s posting uses. The 64 titles above are how the same work is named across employers.
Not in this group
Similar jobs classified under a different NOC code:
- Airline ticket and service agents (NOC 64312)
- Customer and information services supervisors (NOC 62023)
- Customer services representatives - financial institutions (NOC 64400)
- Receptionists (NOC 14101)
- Retail salespersons and visual merchandisers (NOC 64100)
- Ticket and information clerk (except airline) (NOC 64313)
Frequently asked questions
What is the NOC code for other customer and information services representatives?
Other customer and information services representatives are NOC 2021 unit group 64409. Example job titles in this group include accounts information clerk, bus information clerk, complaints clerk - customer service, contact centre agent - customer service.
What TEER is NOC 64409?
NOC 64409 is TEER 4 (High school and on-the-job training). Usually requires completion of secondary school, or several weeks of on-the-job training. TEER 4 and 5 work does not count as skilled work experience for Express Entry’s Federal Skilled Worker or Canadian Experience Class programs.
How much do other customer and information services representatives earn in Canada?
Job Bank's 2025 wage data puts the median at $22.00/hr, about $43,000 a year full-time, with a range of $16.00/hr to $33.14/hr.
Related occupations
Sources: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0; Employment and Social Development Canada, Job Bank wages (2025). Contains information licensed under the Open Government Licence – Canada. OfferJetAI is not affiliated with the Government of Canada. Check IRCC’s NOC guidance before you apply.