NOC 64312: Airline ticket and service agents
What airline ticket and service agents do
Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.
Main duties
This group performs some or all of the following duties:
- Airline passenger, baggage and ticket agents
- Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
- Assist pre-boarding passengers and provide information on fares and flight schedules and routes
- Trace lost, delayed or misdirected baggage for customers.
- Airline cargo and freight agents
- Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
- Trace lost or misdirected cargo and maintain shipping and other records
- Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
- Relay operational messages to operations control and downline stations
- Calculate load weights for compartments of aircraft using charts and computers
- Plan load to distribute and balance cargo.
- Airline reservation agents
- Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
- Provide information on airline passengers and process mileage points.
Job titles under NOC 64312
35 job titles are classified here, including airline baggage agent, airline cargo agent, airline load planner.
- agent ticket and information - airline
- airline baggage agent
- airline cargo agent
- airline customer service representative
- airline load planner
- airline passenger agent
- airline reservation agent
- airline sales and service agent
- airline ticket agent
- baggage agent - airline
- baggage tracer - airline
- baggage tracing agent - airline
- cargo agent - airline
- cargo customer service representative - airline
- certified load control agent - airline
- certified load planner - airline
- check-in agent - airline
- client service representative - airline
- commissary agent - airline
- counter services agent - airline
- customer sales agent - airline
- customer service agent - airline
- customer service representative - airline
- flight agent
Employment requirements
- Completion of secondary school is usually required.
- Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
- Airline station agents usually require experience as a ticket, baggage or cargo agent.
- Load planners require a restricted radio operator's licence and usually require airline operations experience.
Airline ticket and service agents wages in Canada
Low, median and high hourly wages from Job Bank’s 2025 wage data. Annual figures assume full-time work (1,950 hours a year).
| Where | Low | Median | High |
|---|---|---|---|
Canada | $17.00/hr | $21.00/hr | $30.00/hr |
Toronto ON | $17.60/hr | $19.80/hr | $30.00/hr |
Montréal QC | $16.56/hr | $21.50/hr | $30.00/hr |
Vancouver Lower Mainland region, BC | $17.90/hr | $22.75/hr | $48.08/hr |
Calgary AB | $17.00/hr | $21.25/hr | $27.00/hr |
Edmonton AB | $17.00/hr | $21.25/hr | $27.00/hr |
Winnipeg MB | $16.00/hr | $18.90/hr | $29.81/hr |
Québec City Quebec region, QC | $16.56/hr | $21.50/hr | $30.00/hr |
Saskatoon Saskatoon–Biggar region, SK | $18.82/hr | $22.69/hr | $32.06/hr |
Regina Regina–Moose Mountain region, SK | $18.25/hr | $23.39/hr | $33.02/hr |
| Where | Low | Median | High |
|---|---|---|---|
Newfoundland and Labrador | $16.50/hr | $20.00/hr | $35.00/hr |
Nova Scotia | $16.65/hr | $21.00/hr | $30.00/hr |
New Brunswick | $17.55/hr | $21.25/hr | $30.00/hr |
Quebec | $16.56/hr | $21.50/hr | $30.00/hr |
Ontario | $17.60/hr | $19.50/hr | $30.00/hr |
Manitoba | $16.00/hr | $18.90/hr | $29.81/hr |
Saskatchewan | $18.41/hr | $22.86/hr | $29.89/hr |
Alberta | $17.00/hr | $21.25/hr | $27.00/hr |
British Columbia | $17.90/hr | $22.75/hr | $48.08/hr |
Using NOC 64312 for your resume or Express Entry profile
- IRCC asks you to make sure the main duties listed for your NOC match what you actually did at your job. If they don’t, look for another unit group whose duties do.
- Describe your own work in your own words. Recruiters and ATS software look for concrete tools, results and scope, not text copied from the NOC.
- Applying from outside Canada? Run your resume through the Canadian resume format checker to catch things Canadian employers don’t expect, like a photo or date of birth.
- Use the job title the employer’s posting uses. The 35 titles above are how the same work is named across employers.
Not in this group
Similar jobs classified under a different NOC code:
- Airline sales and service agents supervisor (NOC 62022)
- Baggage handler (NOC 65210)
- Ground and water transport ticket agents, cargo service representatives and related clerks (NOC 64313)
- Travel counsellors (NOC 64310)
Frequently asked questions
What is the NOC code for airline ticket and service agents?
Airline ticket and service agents are NOC 2021 unit group 64312. Example job titles in this group include airline baggage agent, airline cargo agent, airline load planner, airline passenger agent.
What TEER is NOC 64312?
NOC 64312 is TEER 4 (High school and on-the-job training). Usually requires completion of secondary school, or several weeks of on-the-job training. TEER 4 and 5 work does not count as skilled work experience for Express Entry’s Federal Skilled Worker or Canadian Experience Class programs.
How much do airline ticket and service agents earn in Canada?
Job Bank's 2025 wage data puts the median at $21.00/hr, about $41,000 a year full-time, with a range of $17.00/hr to $30.00/hr.
Related occupations
Sources: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0; Employment and Social Development Canada, Job Bank wages (2025). Contains information licensed under the Open Government Licence – Canada. OfferJetAI is not affiliated with the Government of Canada. Check IRCC’s NOC guidance before you apply.