NOC 64313: Ground and water transport ticket agents, cargo service representatives and related clerks
What ground and water transport ticket agents, cargo service representatives and related clerks do
Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.
Main duties
This group performs some or all of the following duties:
- Ticket agents
- Answer customer inquiries, quote fares and assist clients in planning travel times and routes
- Reserve seats for tour companies, travel agencies, wholesalers and the general public
- Issue tickets, handle cash transactions and check baggage
- Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
- Cargo service representatives
- Quote fare and rates for cargo shipment
- Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
- Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
- Trace lost or misdirected passenger baggage or cargo shipment.
Job titles under NOC 64313
48 job titles are classified here, including bus ticket agent, cargo customer service representative - railway, counter service agent - railway.
- baggage agent - railway
- baggage agent (except airline)
- baggage clerk (except airline)
- bookings clerk - railway
- bookings clerk - wholesale travel
- bookings clerk (except airline)
- bus ticket agent
- cargo customer service representative - bus line
- cargo customer service representative - marine shipping
- cargo customer service representative - railway
- check-in agent (except airline)
- client service representative - bus line
- counter clerk (except airline)
- counter sales agent - railway
- counter sales agent (except airline)
- counter service agent - railway
- counter service agent (except airline)
- customer sales and service agent (except airline)
- customer service agent - bus line
- customer service representative - bus line
- freight agent - railway
- freight agent (except airline)
- luggage checker (except airline)
- passenger agent - railway
Employment requirements
- Completion of secondary school is usually required.
- Up to 10 weeks of training may be provided.
Ground and water transport ticket agents, cargo service representatives and related clerks wages in Canada
Low, median and high hourly wages from Job Bank’s 2025 wage data. Annual figures assume full-time work (1,950 hours a year).
| Where | Low | Median | High |
|---|---|---|---|
Canada | $16.50/hr | $21.20/hr | $30.55/hr |
Toronto ON | $17.60/hr | $22.00/hr | $33.72/hr |
Montréal QC | $16.10/hr | $21.00/hr | $30.61/hr |
Vancouver Lower Mainland region, BC | $18.00/hr | $23.53/hr | $30.55/hr |
Calgary AB | $16.00/hr | $20.00/hr | $32.60/hr |
Ottawa ON | $17.60/hr | $23.00/hr | $32.53/hr |
Québec City Quebec region, QC | $16.10/hr | $21.34/hr | $30.00/hr |
Hamilton Hamilton–Niagara Peninsula region, ON | $17.60/hr | $19.45/hr | $30.00/hr |
Kitchener-Waterloo Kitchener–Waterloo–Barrie region, ON | $17.60/hr | $21.00/hr | $30.61/hr |
Victoria Vancouver Island and Coast region, BC | $19.00/hr | $26.00/hr | $30.55/hr |
| Where | Low | Median | High |
|---|---|---|---|
Nova Scotia | $16.50/hr | $20.82/hr | $29.70/hr |
New Brunswick | $16.00/hr | $18.84/hr | $23.00/hr |
Quebec | $16.10/hr | $21.34/hr | $30.00/hr |
Ontario | $17.60/hr | $21.00/hr | $31.00/hr |
Manitoba | $16.25/hr | $20.00/hr | $33.00/hr |
Alberta | $16.50/hr | $21.19/hr | $32.07/hr |
British Columbia | $18.00/hr | $23.34/hr | $30.55/hr |
Using NOC 64313 for your resume or Express Entry profile
- IRCC asks you to make sure the main duties listed for your NOC match what you actually did at your job. If they don’t, look for another unit group whose duties do.
- Describe your own work in your own words. Recruiters and ATS software look for concrete tools, results and scope, not text copied from the NOC.
- Applying from outside Canada? Run your resume through the Canadian resume format checker to catch things Canadian employers don’t expect, like a photo or date of birth.
- Use the job title the employer’s posting uses. The 48 titles above are how the same work is named across employers.
Not in this group
Similar jobs classified under a different NOC code:
- Accommodation, travel, tourism and related services supervisors (NOC 62022)
- Airline ticket and service agents (NOC 64312)
- Travel counsellors (NOC 64310)
Frequently asked questions
What is the NOC code for ground and water transport ticket agents, cargo service representatives and related clerks?
Ground and water transport ticket agents, cargo service representatives and related clerks are NOC 2021 unit group 64313. Example job titles in this group include bus ticket agent, cargo customer service representative - railway, counter service agent - railway, railway passenger agent.
What TEER is NOC 64313?
NOC 64313 is TEER 4 (High school and on-the-job training). Usually requires completion of secondary school, or several weeks of on-the-job training. TEER 4 and 5 work does not count as skilled work experience for Express Entry’s Federal Skilled Worker or Canadian Experience Class programs.
How much do ground and water transport ticket agents, cargo service representatives and related clerks earn in Canada?
Job Bank's 2025 wage data puts the median at $21.20/hr, about $41,000 a year full-time, with a range of $16.50/hr to $30.55/hr.
Related occupations
Sources: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0; Employment and Social Development Canada, Job Bank wages (2025). Contains information licensed under the Open Government Licence – Canada. OfferJetAI is not affiliated with the Government of Canada. Check IRCC’s NOC guidance before you apply.