NOC 62023: Customer and information services supervisors
What customer and information services supervisors do
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.
Main duties
This group performs some or all of the following duties:
- Customer service representatives supervisors - financial services
- Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Establish work schedules and procedures
- Coordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Identify training needs and train workers in job duties and company policies
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
- Customer service representatives supervisors (except financial services)
- Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
- Establish work schedules and procedures
- Coordinate activities with other units and departments
- Prepare and submit progress reports and other documentation
- Identify training needs and train workers in job duties and company policies
- Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Job titles under NOC 62023
15 job titles are classified here, including call centre agent supervisor, contact centre supervisor, current accounts supervisor.
- accounts supervisor - financial services
- call centre agent supervisor
- call centre supervisor
- contact centre supervisor
- current accounts supervisor
- customer accounts supervisor
- customer service clerks supervisor
- customer service representative supervisor
- customer service representatives supervisor - financial services
- information clerks supervisor
- safety deposit box supervisor
- savings accounts supervisor
- savings and credit service supervisor
- savings supervisor
- tellers supervisor
Employment requirements
- Experience in the occupation supervised is required.
- Completion of college or industry courses related to financial or customer services may be required.
Customer and information services supervisors wages in Canada
Low, median and high hourly wages from Job Bank’s 2025 wage data. Annual figures assume full-time work (1,950 hours a year).
| Where | Low | Median | High |
|---|---|---|---|
Canada | $19.58/hr | $30.87/hr | $43.27/hr |
Toronto ON | $21.63/hr | $28.85/hr | $43.02/hr |
Montréal QC | $21.60/hr | $30.73/hr | $43.63/hr |
Vancouver Lower Mainland region, BC | $20.00/hr | $33.65/hr | $42.00/hr |
Calgary AB | $21.25/hr | $33.65/hr | $38.46/hr |
Edmonton AB | $16.50/hr | $33.65/hr | $47.14/hr |
Ottawa ON | $22.50/hr | $31.25/hr | $49.04/hr |
Winnipeg MB | $20.19/hr | $26.03/hr | $40.87/hr |
Québec City Quebec region, QC | $23.00/hr | $32.82/hr | $42.05/hr |
Hamilton Hamilton–Niagara Peninsula region, ON | $21.68/hr | $29.61/hr | $42.68/hr |
Kitchener-Waterloo Kitchener–Waterloo–Barrie region, ON | $18.46/hr | $28.21/hr | $44.38/hr |
London ON | $21.40/hr | $25.60/hr | $37.69/hr |
Halifax NS | $19.53/hr | $23.66/hr | $38.67/hr |
Victoria Vancouver Island and Coast region, BC | $20.00/hr | $33.65/hr | $42.00/hr |
Saskatoon Saskatoon–Biggar region, SK | $24.08/hr | $33.08/hr | $41.18/hr |
Regina Regina–Moose Mountain region, SK | $21.75/hr | $33.33/hr | $39.74/hr |
| Where | Low | Median | High |
|---|---|---|---|
Newfoundland and Labrador | $17.60/hr | $26.00/hr | $67.31/hr |
Nova Scotia | $18.86/hr | $22.50/hr | $38.67/hr |
New Brunswick | $17.40/hr | $23.69/hr | $45.77/hr |
Quebec | $23.00/hr | $32.82/hr | $42.05/hr |
Ontario | $18.46/hr | $28.21/hr | $44.38/hr |
Manitoba | $20.19/hr | $26.92/hr | $41.00/hr |
Saskatchewan | $21.75/hr | $33.33/hr | $44.71/hr |
Alberta | $21.25/hr | $33.65/hr | $38.46/hr |
British Columbia | $20.00/hr | $33.65/hr | $42.00/hr |
Using NOC 62023 for your resume or Express Entry profile
- IRCC asks you to make sure the main duties listed for your NOC match what you actually did at your job. If they don’t, look for another unit group whose duties do.
- Describe your own work in your own words. Recruiters and ATS software look for concrete tools, results and scope, not text copied from the NOC.
- Applying from outside Canada? Run your resume through the Canadian resume format checker to catch things Canadian employers don’t expect, like a photo or date of birth.
- Use the job title the employer’s posting uses. The 15 titles above are how the same work is named across employers.
Not in this group
Similar jobs classified under a different NOC code:
- Airline sales and service agents supervisor (NOC 62022)
- Banking, credit and other investment managers (NOC 10021)
- Other business services managers (NOC 10029)
- Retail and wholesale trade managers (NOC 60020)
- Retail sales supervisors (NOC 62010)
- Supervisors, finance and insurance office workers (NOC 12011)
Frequently asked questions
What is the NOC code for customer and information services supervisors?
Customer and information services supervisors are NOC 2021 unit group 62023. Example job titles in this group include call centre agent supervisor, contact centre supervisor, current accounts supervisor, customer service representatives supervisor - financial services.
What TEER is NOC 62023?
NOC 62023 is TEER 2 (College diploma or apprenticeship (2+ years)). Usually requires a 2–3 year college program or a 2–5 year apprenticeship, or the occupation carries supervisory or significant safety responsibilities. TEER 0, 1, 2 and 3 work counts as skilled work experience for Express Entry’s Federal Skilled Worker and Canadian Experience Class programs.
How much do customer and information services supervisors earn in Canada?
Job Bank's 2025 wage data puts the median at $30.87/hr, about $60,000 a year full-time, with a range of $19.58/hr to $43.27/hr.
Related occupations
Sources: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0; Employment and Social Development Canada, Job Bank wages (2025). Contains information licensed under the Open Government Licence – Canada. OfferJetAI is not affiliated with the Government of Canada. Check IRCC’s NOC guidance before you apply.