NOC 64400: Customer services representatives - financial institutions
What customer services representatives - financial institutions do
Customer services representatives in financial institutions process customers' financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.
Main duties
This group performs some or all of the following duties:
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
- Sell travellers' cheques, foreign currency and money orders
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts
- Inform customers of available banking products and services to address their needs.
Job titles under NOC 64400
16 job titles are classified here, including bank teller, credit union teller, financial customer service representative.
- accounts information service clerk - financial institution
- bank customer service officer
- bank teller
- credit union teller
- current account representative - financial services
- customer service agent - financial institution
- customer service representative - financial services
- financial customer service representative
- foreign exchange teller - financial services
- head teller - financial services
- proof teller - bank
- savings account teller - financial services
- senior teller - financial services
- teller - financial services
- teller trainee
- trust company teller
Employment requirements
- Completion of secondary school is required.
- A college diploma in business administration may be required.
- On-the-job training is provided.
Customer services representatives - financial institutions wages in Canada
Low, median and high hourly wages from Job Bank’s 2025 wage data. Annual figures assume full-time work (1,950 hours a year).
| Where | Low | Median | High |
|---|---|---|---|
Canada | $18.00/hr | $22.50/hr | $30.67/hr |
Toronto ON | $17.60/hr | $22.50/hr | $31.25/hr |
Montréal QC | $18.00/hr | $23.80/hr | $30.77/hr |
Vancouver Lower Mainland region, BC | $19.23/hr | $22.50/hr | $28.21/hr |
Calgary AB | $18.75/hr | $24.00/hr | $42.51/hr |
Edmonton AB | $18.50/hr | $20.72/hr | $26.87/hr |
Ottawa ON | $19.00/hr | $21.95/hr | $29.23/hr |
Winnipeg MB | $17.00/hr | $20.51/hr | $25.00/hr |
Québec City Quebec region, QC | $20.00/hr | $24.04/hr | $31.00/hr |
Hamilton Hamilton–Niagara Peninsula region, ON | $18.25/hr | $22.00/hr | $29.18/hr |
Kitchener-Waterloo Kitchener–Waterloo–Barrie region, ON | $18.00/hr | $21.75/hr | $28.21/hr |
London ON | $18.00/hr | $21.50/hr | $33.33/hr |
Halifax NS | $18.00/hr | $22.50/hr | $28.85/hr |
Victoria Vancouver Island and Coast region, BC | $19.75/hr | $21.53/hr | $29.67/hr |
Saskatoon Saskatoon–Biggar region, SK | $19.00/hr | $22.70/hr | $29.67/hr |
Regina Regina–Moose Mountain region, SK | $20.00/hr | $23.00/hr | $30.00/hr |
| Where | Low | Median | High |
|---|---|---|---|
Newfoundland and Labrador | $17.75/hr | $20.35/hr | $27.50/hr |
Nova Scotia | $18.00/hr | $21.00/hr | $25.64/hr |
New Brunswick | $17.43/hr | $22.00/hr | $27.00/hr |
Quebec | $20.00/hr | $24.04/hr | $31.00/hr |
Ontario | $17.60/hr | $22.00/hr | $30.39/hr |
Manitoba | $17.00/hr | $21.00/hr | $26.44/hr |
Saskatchewan | $19.09/hr | $23.00/hr | $29.67/hr |
Alberta | $18.50/hr | $22.56/hr | $32.00/hr |
British Columbia | $19.50/hr | $22.50/hr | $31.54/hr |
Using NOC 64400 for your resume or Express Entry profile
- IRCC asks you to make sure the main duties listed for your NOC match what you actually did at your job. If they don’t, look for another unit group whose duties do.
- Describe your own work in your own words. Recruiters and ATS software look for concrete tools, results and scope, not text copied from the NOC.
- Applying from outside Canada? Run your resume through the Canadian resume format checker to catch things Canadian employers don’t expect, like a photo or date of birth.
- Use the job title the employer’s posting uses. The 16 titles above are how the same work is named across employers.
Not in this group
Similar jobs classified under a different NOC code:
- Banking, insurance and other financial clerks (NOC 14201)
- Customer service representatives supervisor - financial services (NOC 62023)
- Financial sales representatives (NOC 63102)
- Other customer and information services representatives (NOC 64409)
- Supervisors, finance and insurance office workers (NOC 12011)
Frequently asked questions
What is the NOC code for customer services representatives - financial institutions?
Customer services representatives - financial institutions are NOC 2021 unit group 64400. Example job titles in this group include bank teller, credit union teller, financial customer service representative, foreign exchange teller - financial services.
What TEER is NOC 64400?
NOC 64400 is TEER 4 (High school and on-the-job training). Usually requires completion of secondary school, or several weeks of on-the-job training. TEER 4 and 5 work does not count as skilled work experience for Express Entry’s Federal Skilled Worker or Canadian Experience Class programs.
How much do customer services representatives - financial institutions earn in Canada?
Job Bank's 2025 wage data puts the median at $22.50/hr, about $44,000 a year full-time, with a range of $18.00/hr to $30.67/hr.
Related occupations
Sources: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0; Employment and Social Development Canada, Job Bank wages (2025). Contains information licensed under the Open Government Licence – Canada. OfferJetAI is not affiliated with the Government of Canada. Check IRCC’s NOC guidance before you apply.