NOC 12011: Supervisors, finance and insurance office workers
What supervisors, finance and insurance office workers do
Supervisors of finance and insurance office workers supervise and coordinate the activities of workers in the following unit groups: Payroll administrators (13102), Accounting and related clerks (14200), Banking, insurance and other financial clerks (14201) and Collection clerks (14202). They are employed by banks and other financial institutions, insurance companies, and by other establishments throughout the public and private sectors.
Main duties
This group performs some or all of the following duties:
- Implement efficient working processes and coordinate, assign and review the work of clerks engaged in the following duties: administering accounts payable and receivable; processing, verifying and recording financial documents and forms; administering payrolls; processing, verifying and recording insurance claims and forms; and collecting user fees and payments on overdue accounts
- Examine and verify accuracy of work and authorize routine payments, credits and other transactions
- Establish work schedules and procedures and coordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Identify training needs and train workers in job duties and company policies
- Requisition supplies and materials
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Job titles under NOC 12011
44 job titles are classified here, including accounts payable supervisor, accounts receivable supervisor, bank clerks supervisor.
- accounting clerks supervisor
- accounting section head
- accounting supervisor
- accounts payable analyst
- accounts payable supervisor
- accounts receivable supervisor
- assessment clerks supervisor
- assistant accountant
- assistant bank accountant
- assistant financial institution accountant - financial services
- bank clerks supervisor
- billing coordinator
- billing supervisor
- billing unit head
- bookkeepers and accounting clerks supervisor
- bookkeeping supervisor
- budget supervisor
- cash receipts supervisor
- claims adjusters supervisor
- claims service supervisor
- clerks supervisor - bank or financial institution
- collection clerks supervisor
- collection supervisor
- cost supervisor
Employment requirements
- Completion of a college program or courses in bookkeeping, accounting or a related subject is required.
- Experience in the clerical occupation supervised is required.
Supervisors, finance and insurance office workers wages in Canada
Low, median and high hourly wages from Job Bank’s 2025 wage data. Annual figures assume full-time work (1,950 hours a year).
| Where | Low | Median | High |
|---|---|---|---|
Canada | $22.51/hr | $34.73/hr | $51.28/hr |
Toronto ON | $21.63/hr | $35.90/hr | $51.28/hr |
Montréal QC | $24.43/hr | $35.70/hr | $51.77/hr |
Vancouver Lower Mainland region, BC | $21.63/hr | $33.00/hr | $48.72/hr |
Calgary AB | $26.65/hr | $36.06/hr | $59.37/hr |
Edmonton AB | $26.65/hr | $36.06/hr | $59.37/hr |
Ottawa ON | $17.60/hr | $36.22/hr | $46.15/hr |
Winnipeg MB | $19.00/hr | $31.79/hr | $41.83/hr |
Québec City Quebec region, QC | $25.00/hr | $35.10/hr | $51.65/hr |
Hamilton Hamilton–Niagara Peninsula region, ON | $21.92/hr | $31.25/hr | $50.56/hr |
Kitchener-Waterloo Kitchener–Waterloo–Barrie region, ON | $25.85/hr | $37.36/hr | $65.93/hr |
London ON | $24.10/hr | $33.84/hr | $43.67/hr |
Halifax NS | $24.27/hr | $31.93/hr | $41.52/hr |
Victoria Vancouver Island and Coast region, BC | $25.89/hr | $34.91/hr | $47.98/hr |
Saskatoon Saskatoon–Biggar region, SK | $22.72/hr | $35.62/hr | $49.81/hr |
Regina Regina–Moose Mountain region, SK | $25.03/hr | $36.39/hr | $51.03/hr |
| Where | Low | Median | High |
|---|---|---|---|
Newfoundland and Labrador | $26.00/hr | $33.23/hr | $56.00/hr |
Nova Scotia | $23.56/hr | $33.00/hr | $52.88/hr |
New Brunswick | $22.60/hr | $31.79/hr | $50.93/hr |
Quebec | $25.00/hr | $35.10/hr | $51.65/hr |
Ontario | $21.63/hr | $34.87/hr | $51.28/hr |
Manitoba | $22.56/hr | $30.82/hr | $41.83/hr |
Saskatchewan | $23.29/hr | $35.23/hr | $51.50/hr |
Alberta | $26.65/hr | $36.06/hr | $59.37/hr |
British Columbia | $21.63/hr | $35.90/hr | $48.08/hr |
Using NOC 12011 for your resume or Express Entry profile
- IRCC asks you to make sure the main duties listed for your NOC match what you actually did at your job. If they don’t, look for another unit group whose duties do.
- Describe your own work in your own words. Recruiters and ATS software look for concrete tools, results and scope, not text copied from the NOC.
- Applying from outside Canada? Run your resume through the Canadian resume format checker to catch things Canadian employers don’t expect, like a photo or date of birth.
- Use the job title the employer’s posting uses. The 44 titles above are how the same work is named across employers.
Not in this group
Similar jobs classified under a different NOC code:
- Customer and information services supervisors (NOC 62023)
- Financial advisors (NOC 11102)
- Financial managers (NOC 10010)
- Other financial officers (NOC 11109)
Frequently asked questions
What is the NOC code for supervisors, finance and insurance office workers?
Supervisors, finance and insurance office workers are NOC 2021 unit group 12011. Example job titles in this group include accounts payable supervisor, accounts receivable supervisor, bank clerks supervisor, billing supervisor.
What TEER is NOC 12011?
NOC 12011 is TEER 2 (College diploma or apprenticeship (2+ years)). Usually requires a 2–3 year college program or a 2–5 year apprenticeship, or the occupation carries supervisory or significant safety responsibilities. TEER 0, 1, 2 and 3 work counts as skilled work experience for Express Entry’s Federal Skilled Worker and Canadian Experience Class programs.
How much do supervisors, finance and insurance office workers earn in Canada?
Job Bank's 2025 wage data puts the median at $34.73/hr, about $68,000 a year full-time, with a range of $22.51/hr to $51.28/hr.
Related occupations
Sources: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0; Employment and Social Development Canada, Job Bank wages (2025). Contains information licensed under the Open Government Licence – Canada. OfferJetAI is not affiliated with the Government of Canada. Check IRCC’s NOC guidance before you apply.