NOC 12012: Supervisors, library, correspondence and related information workers
What supervisors, library, correspondence and related information workers do
Supervisors of library, correspondence and related information workers supervise and coordinate the activities of workers in the following unit groups: Survey interviewers and statistical clerks (14110), Library assistants and clerks (14300), and Correspondence, publication and regulatory clerks (14301). They are employed throughout the public and private sectors.
Main duties
This group performs some or all of the following duties:
- Coordinate, assign and review the work of clerks engaged in the following duties: conducting surveys and interviews; collecting and compiling statistics; preparing and issuing licences, passports and other regulatory documents; reshelving books and performing other tasks in libraries; writing correspondence including e-mails and preparing material for translation and publication
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems, monitor services provided by clerks and agents, and prepare and submit progress and other reports
- Train workers in job duties and company policies
- Requisition supplies and materials
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Job titles under NOC 12012
23 job titles are classified here, including advertising clerks supervisor, correspondence clerks supervisor, library clerks supervisor.
- advertising clerks supervisor
- census area manager
- census area manager assistant
- census commissioner
- census commissioner assistant
- census district manager
- communication clerks supervisor
- copyright clearance supervisor
- correspondence clerks supervisor
- court reporters supervisor
- customs clerks supervisor
- fingerprint classifier supervisor
- law archivists supervisor
- legal services record writers supervisor
- library clerks supervisor
- library loans supervisor
- licence clerks supervisor
- passport office supervisor
- public opinion interviewers supervisor
- publication clerks supervisor
- regional census manager
- statistical clerks supervisor
- survey interviewers supervisor
Employment requirements
- Completion of secondary school is required.
- Completion of college courses related to area supervised may be required.
- Experience in the clerical occupation supervised is usually required.
Supervisors, library, correspondence and related information workers wages in Canada
Low, median and high hourly wages from Job Bank’s 2025 wage data. Annual figures assume full-time work (1,950 hours a year).
| Where | Low | Median | High |
|---|---|---|---|
Canada | $28.21/hr | $35.90/hr | $44.78/hr |
Toronto ON | $23.50/hr | $35.64/hr | $53.31/hr |
Montréal QC | $21.21/hr | $33.03/hr | $52.65/hr |
Vancouver Lower Mainland region, BC | $22.84/hr | $33.89/hr | $48.62/hr |
Calgary AB | $22.21/hr | $33.69/hr | $55.70/hr |
Edmonton AB | $18.99/hr | $28.62/hr | $44.32/hr |
Ottawa ON | $23.60/hr | $37.59/hr | $57.71/hr |
Winnipeg MB | $19.17/hr | $30.41/hr | $46.15/hr |
Québec City Quebec region, QC | $28.57/hr | $32.79/hr | $41.03/hr |
Hamilton Hamilton–Niagara Peninsula region, ON | $21.93/hr | $36.18/hr | $52.16/hr |
Kitchener-Waterloo Kitchener–Waterloo–Barrie region, ON | $22.29/hr | $32.08/hr | $46.27/hr |
Halifax NS | $20.71/hr | $30.41/hr | $51.93/hr |
Victoria Vancouver Island and Coast region, BC | $22.61/hr | $33.45/hr | $46.46/hr |
Saskatoon Saskatoon–Biggar region, SK | $22.00/hr | $37.09/hr | $63.12/hr |
| Where | Low | Median | High |
|---|---|---|---|
Newfoundland and Labrador | $16.29/hr | $27.72/hr | $42.86/hr |
Nova Scotia | $18.98/hr | $28.78/hr | $46.09/hr |
New Brunswick | $19.90/hr | $35.12/hr | $55.00/hr |
Quebec | $28.57/hr | $32.79/hr | $41.03/hr |
Ontario | $25.00/hr | $36.00/hr | $45.41/hr |
Manitoba | $19.35/hr | $30.25/hr | $44.35/hr |
Saskatchewan | $23.00/hr | $35.52/hr | $57.37/hr |
Alberta | $18.69/hr | $28.14/hr | $45.31/hr |
British Columbia | $22.76/hr | $33.41/hr | $48.82/hr |
Using NOC 12012 for your resume or Express Entry profile
- IRCC asks you to make sure the main duties listed for your NOC match what you actually did at your job. If they don’t, look for another unit group whose duties do.
- Describe your own work in your own words. Recruiters and ATS software look for concrete tools, results and scope, not text copied from the NOC.
- Applying from outside Canada? Run your resume through the Canadian resume format checker to catch things Canadian employers don’t expect, like a photo or date of birth.
- Use the job title the employer’s posting uses. The 23 titles above are how the same work is named across employers.
Not in this group
Similar jobs classified under a different NOC code:
- Librarians (NOC 51100)
- Library and public archive technicians (NOC 52100)
Frequently asked questions
What is the NOC code for supervisors, library, correspondence and related information workers?
Supervisors, library, correspondence and related information workers are NOC 2021 unit group 12012. Example job titles in this group include advertising clerks supervisor, correspondence clerks supervisor, library clerks supervisor, publication clerks supervisor.
What TEER is NOC 12012?
NOC 12012 is TEER 2 (College diploma or apprenticeship (2+ years)). Usually requires a 2–3 year college program or a 2–5 year apprenticeship, or the occupation carries supervisory or significant safety responsibilities. TEER 0, 1, 2 and 3 work counts as skilled work experience for Express Entry’s Federal Skilled Worker and Canadian Experience Class programs.
How much do supervisors, library, correspondence and related information workers earn in Canada?
Job Bank's 2025 wage data puts the median at $35.90/hr, about $70,000 a year full-time, with a range of $28.21/hr to $44.78/hr.
Related occupations
Sources: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0; Employment and Social Development Canada, Job Bank wages (2025). Contains information licensed under the Open Government Licence – Canada. OfferJetAI is not affiliated with the Government of Canada. Check IRCC’s NOC guidance before you apply.