NOC 12010: Supervisors, general office and administrative support workers
What supervisors, general office and administrative support workers do
Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411). They are employed throughout the public and private sectors.
Main duties
This group performs some or all of the following duties:
- Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Train workers in job duties, safety procedures and company policies
- Requisition supplies and materials
- Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Job titles under NOC 12010
40 job titles are classified here, including clerical supervisor, data entry supervisor, filing clerks supervisor.
- administrative clerks supervisor
- attendance records supervisor
- clerical supervisor
- contract clerks supervisor
- data control supervisor
- data entry clerks supervisor
- data entry supervisor
- desktop publishing operators supervisor
- desktop publishing supervisor
- desktop publishing system supervisor
- electronic data-processing (EDP) unit - supervisor
- filing clerks supervisor
- filing service supervisor
- general office clerks supervisor
- hospital admitting clerks supervisor
- nursing registry supervisor
- office clerks supervisor
- office machine operators supervisor
- office services supervisor
- office supervisor
- operations supervisor
- personnel clerks supervisor
- photocopy unit supervisor
- price information clerks supervisor
Employment requirements
- Completion of secondary school is required.
- Completion of college courses related to area supervised is usually required.
- Experience in the occupation supervised is usually required.
Supervisors, general office and administrative support workers wages in Canada
Low, median and high hourly wages from Job Bank’s 2025 wage data. Annual figures assume full-time work (1,950 hours a year).
| Where | Low | Median | High |
|---|---|---|---|
Canada | $22.00/hr | $32.00/hr | $46.00/hr |
Toronto ON | $21.00/hr | $31.69/hr | $51.77/hr |
Montréal QC | $24.13/hr | $35.88/hr | $50.80/hr |
Vancouver Lower Mainland region, BC | $22.69/hr | $33.00/hr | $40.87/hr |
Calgary AB | $24.00/hr | $30.00/hr | $44.30/hr |
Edmonton AB | $25.00/hr | $31.25/hr | $44.36/hr |
Ottawa ON | $23.49/hr | $34.38/hr | $50.83/hr |
Winnipeg MB | $23.34/hr | $32.15/hr | $40.08/hr |
Québec City Quebec region, QC | $25.00/hr | $36.06/hr | $46.78/hr |
Hamilton Hamilton–Niagara Peninsula region, ON | $23.08/hr | $33.00/hr | $44.84/hr |
Kitchener-Waterloo Kitchener–Waterloo–Barrie region, ON | $21.00/hr | $31.00/hr | $48.08/hr |
London ON | $21.00/hr | $31.00/hr | $48.08/hr |
Halifax NS | $21.33/hr | $29.43/hr | $41.33/hr |
Victoria Vancouver Island and Coast region, BC | $22.69/hr | $34.62/hr | $64.69/hr |
Saskatoon Saskatoon–Biggar region, SK | $19.23/hr | $25.00/hr | $34.27/hr |
Regina Regina–Moose Mountain region, SK | $18.00/hr | $27.00/hr | $36.00/hr |
| Where | Low | Median | High |
|---|---|---|---|
Newfoundland and Labrador | $25.00/hr | $35.43/hr | $47.50/hr |
Nova Scotia | $22.00/hr | $33.00/hr | $43.83/hr |
New Brunswick | $22.00/hr | $30.00/hr | $42.26/hr |
Quebec | $25.00/hr | $36.06/hr | $46.78/hr |
Ontario | $21.00/hr | $31.00/hr | $48.08/hr |
Manitoba | $23.00/hr | $31.00/hr | $40.38/hr |
Saskatchewan | $18.00/hr | $27.00/hr | $42.00/hr |
Alberta | $24.00/hr | $30.00/hr | $44.30/hr |
British Columbia | $22.69/hr | $33.00/hr | $40.87/hr |
Using NOC 12010 for your resume or Express Entry profile
- IRCC asks you to make sure the main duties listed for your NOC match what you actually did at your job. If they don’t, look for another unit group whose duties do.
- Describe your own work in your own words. Recruiters and ATS software look for concrete tools, results and scope, not text copied from the NOC.
- Applying from outside Canada? Run your resume through the Canadian resume format checker to catch things Canadian employers don’t expect, like a photo or date of birth.
- Use the job title the employer’s posting uses. The 40 titles above are how the same work is named across employers.
Not in this group
Similar jobs classified under a different NOC code:
- Office manager (NOC 13100)
- Supervisors, finance and insurance office workers (NOC 12011)
- Supervisors, library, correspondence and related information workers (NOC 12012)
- Supervisors, mail and message distribution occupations (NOC 72025)
- Supervisors, supply chain, tracking and scheduling coordination occupations (NOC 12013)
Frequently asked questions
What is the NOC code for supervisors, general office and administrative support workers?
Supervisors, general office and administrative support workers are NOC 2021 unit group 12010. Example job titles in this group include clerical supervisor, data entry supervisor, filing clerks supervisor, hospital admitting clerks supervisor.
What TEER is NOC 12010?
NOC 12010 is TEER 2 (College diploma or apprenticeship (2+ years)). Usually requires a 2–3 year college program or a 2–5 year apprenticeship, or the occupation carries supervisory or significant safety responsibilities. TEER 0, 1, 2 and 3 work counts as skilled work experience for Express Entry’s Federal Skilled Worker and Canadian Experience Class programs.
How much do supervisors, general office and administrative support workers earn in Canada?
Job Bank's 2025 wage data puts the median at $32.00/hr, about $62,000 a year full-time, with a range of $22.00/hr to $46.00/hr.
Related occupations
Sources: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0; Employment and Social Development Canada, Job Bank wages (2025). Contains information licensed under the Open Government Licence – Canada. OfferJetAI is not affiliated with the Government of Canada. Check IRCC’s NOC guidance before you apply.