NOC 14202: Collection clerks
What collection clerks do
Collection clerks collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.
Main duties
This group performs some or all of the following duties:
- Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
- Resolve collection issues by making payment arrangements by telephone or visit to debtor
- Recommend further action or discontinuation of service in cases where payment is not forthcoming
- Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
- Answer correspondence, prepare reports and maintain records and files related to collection work
- May work with on-line accounts and systems.
Job titles under NOC 14202
17 job titles are classified here, including bill collector, collection clerk, collection officer (except taxation).
- advertising collector
- bill collector
- claims collector
- collection agent (except taxation)
- collection clerk
- collection officer (except taxation)
- collections investigation officer
- collector
- credit and collection clerk
- financial collector
- inspector and bill collector - electric power company
- inspector and bill collector - gas company
- instalment collector
- insurance premium collector
- loan collector
- locator - collection
- skip tracer - collection
Employment requirements
- Completion of secondary school is required.
- A business college diploma may be required.
- A period of on-the-job training is often provided for collection clerks and collection officers.
- A collections licence issued by the province or territory of employment is usually required.
Collection clerks wages in Canada
Low, median and high hourly wages from Job Bank’s 2025 wage data. Annual figures assume full-time work (1,950 hours a year).
| Where | Low | Median | High |
|---|---|---|---|
Canada | $17.25/hr | $28.20/hr | $37.91/hr |
Toronto ON | $17.60/hr | $27.00/hr | $36.69/hr |
Montréal QC | $21.64/hr | $32.29/hr | $40.51/hr |
Vancouver Lower Mainland region, BC | $25.24/hr | $30.00/hr | $32.00/hr |
Calgary AB | $21.41/hr | $28.76/hr | $35.53/hr |
Edmonton AB | $21.74/hr | $26.93/hr | $34.38/hr |
Ottawa ON | $22.14/hr | $27.31/hr | $35.82/hr |
Winnipeg MB | $19.39/hr | $25.30/hr | $34.11/hr |
Québec City Quebec region, QC | $21.64/hr | $32.29/hr | $40.51/hr |
Hamilton Hamilton–Niagara Peninsula region, ON | $17.60/hr | $22.00/hr | $28.21/hr |
Kitchener-Waterloo Kitchener–Waterloo–Barrie region, ON | $20.48/hr | $25.66/hr | $34.55/hr |
London ON | $21.59/hr | $26.67/hr | $34.60/hr |
Halifax NS | $20.53/hr | $25.01/hr | $30.21/hr |
Victoria Vancouver Island and Coast region, BC | $23.08/hr | $30.00/hr | $32.82/hr |
Saskatoon Saskatoon–Biggar region, SK | $23.00/hr | $30.79/hr | $40.00/hr |
Regina Regina–Moose Mountain region, SK | $22.33/hr | $30.79/hr | $40.00/hr |
| Where | Low | Median | High |
|---|---|---|---|
Newfoundland and Labrador | $23.01/hr | $26.03/hr | $29.98/hr |
Nova Scotia | $20.16/hr | $24.50/hr | $32.93/hr |
New Brunswick | $18.00/hr | $23.56/hr | $28.00/hr |
Quebec | $21.64/hr | $32.29/hr | $40.51/hr |
Ontario | $17.60/hr | $25.38/hr | $36.69/hr |
Manitoba | $20.00/hr | $26.00/hr | $32.00/hr |
Saskatchewan | $22.33/hr | $30.79/hr | $40.00/hr |
Alberta | $20.94/hr | $26.32/hr | $36.82/hr |
British Columbia | $23.08/hr | $30.00/hr | $32.82/hr |
Using NOC 14202 for your resume or Express Entry profile
- IRCC asks you to make sure the main duties listed for your NOC match what you actually did at your job. If they don’t, look for another unit group whose duties do.
- Describe your own work in your own words. Recruiters and ATS software look for concrete tools, results and scope, not text copied from the NOC.
- Applying from outside Canada? Run your resume through the Canadian resume format checker to catch things Canadian employers don’t expect, like a photo or date of birth.
- Use the job title the employer’s posting uses. The 17 titles above are how the same work is named across employers.
Not in this group
Similar jobs classified under a different NOC code:
- Accounts receivable clerk (NOC 14200)
- Collection supervisor (NOC 12011)
- Tax collection officer (NOC 12104)
Frequently asked questions
What is the NOC code for collection clerks?
Collection clerks are NOC 2021 unit group 14202. Example job titles in this group include bill collector, collection clerk, collection officer (except taxation), collections investigation officer.
What TEER is NOC 14202?
NOC 14202 is TEER 4 (High school and on-the-job training). Usually requires completion of secondary school, or several weeks of on-the-job training. TEER 4 and 5 work does not count as skilled work experience for Express Entry’s Federal Skilled Worker or Canadian Experience Class programs.
How much do collection clerks earn in Canada?
Job Bank's 2025 wage data puts the median at $28.20/hr, about $55,000 a year full-time, with a range of $17.25/hr to $37.91/hr.
Related occupations
Sources: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0; Employment and Social Development Canada, Job Bank wages (2025). Contains information licensed under the Open Government Licence – Canada. OfferJetAI is not affiliated with the Government of Canada. Check IRCC’s NOC guidance before you apply.