NOC 14100: General office support workers
What general office support workers do
General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.
Main duties
This group performs some or all of the following duties:
- General office support workers
- Respond to telephone, in person or electronic enquiries or forward to appropriate person
- Prepare correspondence, reports, statements, forms, presentations, applications and other documents
- Process incoming and outgoing mail, manually or electronically
- Photocopy and collate documents for distribution, mailing and filing
- Send and receive messages and documents using fax machine or electronic mail
- Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
- Assist in preparing meeting agendas, attend meetings, and record minutes
- Assist with administrative procedures such as budget submissions, contracts administration and work schedules
- May sort, process and verify receipts, expenditures, forms and other documents
- May organize the flow of work for other office support workers
- May perform basic bookkeeping tasks such as preparing invoices and bank deposits.
- File clerks
- Scan, sort and file documents according to established guidelines
- Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
- Track documents removed from files to ensure that loan out documents are returned.
Job titles under NOC 14100
66 job titles are classified here, including administrative clerk, aircraft records clerk, file and classification clerk.
- address forms clerk
- administrative clerk - Canadian Armed Forces
- administrative clerk
- aircraft records clerk
- auction clerk
- bill sorter
- broadcast clerk
- bus terminal clerk
- Canadian Police Information Centre (CPIC) operator
- card filer
- classification clerk
- clerical assistant
- clerk-stenographer
- correspondence filing clerk
- course coordinator
- credit card authorization clerk
- criminal records clerk
- dietetics office clerk - hospital
- documents clerk
- drawings filing clerk
- file and classification clerk
- file clerk
- filing clerk
- film filing clerk
Employment requirements
- Completion of secondary school is usually required.
- Completion of secondary school or college business or commercial courses is usually required.
General office support workers wages in Canada
Low, median and high hourly wages from Job Bank’s 2025 wage data. Annual figures assume full-time work (1,950 hours a year).
| Where | Low | Median | High |
|---|---|---|---|
Canada | $16.55/hr | $23.99/hr | $34.00/hr |
Toronto ON | $17.60/hr | $22.47/hr | $37.00/hr |
Montréal QC | $18.01/hr | $23.93/hr | $33.45/hr |
Vancouver Lower Mainland region, BC | $17.85/hr | $25.00/hr | $34.04/hr |
Calgary AB | $18.00/hr | $25.38/hr | $36.06/hr |
Edmonton AB | $15.50/hr | $25.00/hr | $36.13/hr |
Ottawa ON | $17.60/hr | $23.08/hr | $35.00/hr |
Winnipeg MB | $16.00/hr | $22.00/hr | $30.77/hr |
Québec City Quebec region, QC | $16.10/hr | $23.08/hr | $33.00/hr |
Hamilton Hamilton–Niagara Peninsula region, ON | $17.60/hr | $22.12/hr | $35.00/hr |
Kitchener-Waterloo Kitchener–Waterloo–Barrie region, ON | $17.90/hr | $23.00/hr | $32.21/hr |
London ON | $17.60/hr | $23.16/hr | $35.79/hr |
Halifax NS | $16.50/hr | $22.00/hr | $31.80/hr |
Victoria Vancouver Island and Coast region, BC | $20.00/hr | $27.23/hr | $33.16/hr |
Saskatoon Saskatoon–Biggar region, SK | $16.12/hr | $22.00/hr | $30.77/hr |
Regina Regina–Moose Mountain region, SK | $15.35/hr | $22.00/hr | $33.79/hr |
| Where | Low | Median | High |
|---|---|---|---|
Newfoundland and Labrador | $16.55/hr | $23.75/hr | $29.74/hr |
Nova Scotia | $16.50/hr | $21.99/hr | $31.80/hr |
New Brunswick | $16.75/hr | $23.16/hr | $33.00/hr |
Quebec | $16.10/hr | $23.08/hr | $33.00/hr |
Ontario | $17.60/hr | $23.08/hr | $35.00/hr |
Manitoba | $16.00/hr | $22.00/hr | $30.77/hr |
Saskatchewan | $16.12/hr | $22.00/hr | $31.25/hr |
Alberta | $15.50/hr | $25.00/hr | $36.13/hr |
British Columbia | $17.85/hr | $25.00/hr | $34.04/hr |
Using NOC 14100 for your resume or Express Entry profile
- IRCC asks you to make sure the main duties listed for your NOC match what you actually did at your job. If they don’t, look for another unit group whose duties do.
- Describe your own work in your own words. Recruiters and ATS software look for concrete tools, results and scope, not text copied from the NOC.
- Applying from outside Canada? Run your resume through the Canadian resume format checker to catch things Canadian employers don’t expect, like a photo or date of birth.
- Use the job title the employer’s posting uses. The 66 titles above are how the same work is named across employers.
Not in this group
Similar jobs classified under a different NOC code:
- Accounting and related clerks (NOC 14200)
- Administrative assistants (NOC 13110)
- Administrative officers (NOC 13100)
- Court clerks and related court services occupations (NOC 14103)
- Data entry clerks (NOC 14111)
- Personnel clerks (NOC 14102)
- Receptionists (NOC 14101)
- Records management technicians (NOC 12112)
- Supervisors, general office and administrative support workers (NOC 12010)
Frequently asked questions
What is the NOC code for general office support workers?
General office support workers are NOC 2021 unit group 14100. Example job titles in this group include administrative clerk, aircraft records clerk, file and classification clerk, filing clerk.
What TEER is NOC 14100?
NOC 14100 is TEER 4 (High school and on-the-job training). Usually requires completion of secondary school, or several weeks of on-the-job training. TEER 4 and 5 work does not count as skilled work experience for Express Entry’s Federal Skilled Worker or Canadian Experience Class programs.
How much do general office support workers earn in Canada?
Job Bank's 2025 wage data puts the median at $23.99/hr, about $47,000 a year full-time, with a range of $16.55/hr to $34.00/hr.
Related occupations
Sources: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0; Employment and Social Development Canada, Job Bank wages (2025). Contains information licensed under the Open Government Licence – Canada. OfferJetAI is not affiliated with the Government of Canada. Check IRCC’s NOC guidance before you apply.