NOC 12201: Insurance adjusters and claims examiners
What insurance adjusters and claims examiners do
Insurance adjusters investigate insurance claims and determine the amount of loss or damages covered by insurance policies. They are employed in claims departments of insurance companies or as independent adjusters. Insurance claims examiners examine claims investigated by insurance adjusters and authorize payments. They are employed at head offices or branches of insurance companies.
Main duties
This group performs some or all of the following duties:
- Insurance adjusters
- Investigate circumstances surrounding insurance claims to determine validity of claim
- Inspect automobile, home or other property damage
- Take statements and consult with claimants, accident witnesses, doctors and other relevant individuals and examine records or reports
- Determine amount of loss or damages covered by insurance policies
- Negotiate settlement of claims
- Prepare adjustment reports.
- Insurance claims examiners
- Review, examine, calculate and authorize insurance claims investigated by insurance adjusters
- Examine adjusters' reports and similar insurance claims or precedents to determine extent of insurance coverage
- Ensure claims are valid and settlements are made according to company practices and procedures
- Consult lawyers, doctors or other relevant individuals to discuss insurance claims
- Approve automobile, fire, life, disability, dental or other insurance claims.
Job titles under NOC 12201
39 job titles are classified here, including adjuster, claims examiner, claims representative.
- adjuster
- adjuster - insurance
- adjuster trainee - insurance
- automobile claims technical adjuster
- casualty insurance adjuster
- claims adjuster - insurance
- claims approver - insurance
- claims consultant
- claims examiner
- claims examiner - insurance
- claims investigator
- claims investigator - insurance
- claims representative
- claims representative - insurance
- disability claims examiner - insurance
- disaster relief claims adjuster - insurance
- field adjuster - insurance
- fire insurance adjuster
- freight adjuster - insurance
- group life claims examiner - insurance
- health and dental claims examiner - insurance
- insurance adjuster
- insurance inspector
- liability adjuster - insurance
Employment requirements
- Completion of secondary school is required.
- A bachelor's degree, college diploma or some post-secondary education or Several years of experience as a clerk in the claims department or other general insurance experience is required.
- Several years of on-the-job training and completion of insurance industry courses and training programs are required.
- Independent adjusters require a provincial licence issued by the Superintendent of Insurance in the province or territory of employment.
Insurance adjusters and claims examiners wages in Canada
Low, median and high hourly wages from Job Bank’s 2025 wage data. Annual figures assume full-time work (1,950 hours a year).
| Where | Low | Median | High |
|---|---|---|---|
Canada | $22.56/hr | $35.00/hr | $52.20/hr |
Toronto ON | $21.63/hr | $35.38/hr | $65.29/hr |
Montréal QC | $24.59/hr | $33.80/hr | $44.01/hr |
Vancouver Lower Mainland region, BC | $29.00/hr | $40.00/hr | $53.57/hr |
Calgary AB | $26.79/hr | $37.14/hr | $58.87/hr |
Edmonton AB | $24.04/hr | $34.71/hr | $48.08/hr |
Ottawa ON | $25.47/hr | $35.44/hr | $51.79/hr |
Winnipeg MB | $18.87/hr | $24.00/hr | $38.46/hr |
Québec City Quebec region, QC | $24.10/hr | $32.97/hr | $49.45/hr |
Hamilton Hamilton–Niagara Peninsula region, ON | $18.68/hr | $35.90/hr | $53.85/hr |
Kitchener-Waterloo Kitchener–Waterloo–Barrie region, ON | $24.04/hr | $34.19/hr | $49.63/hr |
London ON | $19.33/hr | $28.85/hr | $41.44/hr |
Halifax NS | $23.08/hr | $33.33/hr | $42.67/hr |
Victoria Vancouver Island and Coast region, BC | $27.85/hr | $38.00/hr | $53.47/hr |
Saskatoon Saskatoon–Biggar region, SK | $26.94/hr | $35.93/hr | $50.21/hr |
Regina Regina–Moose Mountain region, SK | $22.26/hr | $32.40/hr | $47.18/hr |
| Where | Low | Median | High |
|---|---|---|---|
Newfoundland and Labrador | $21.25/hr | $30.00/hr | $47.58/hr |
Nova Scotia | $21.54/hr | $31.48/hr | $45.13/hr |
New Brunswick | $18.00/hr | $30.00/hr | $39.56/hr |
Quebec | $24.10/hr | $32.97/hr | $49.45/hr |
Ontario | $21.43/hr | $35.00/hr | $53.85/hr |
Manitoba | $18.87/hr | $24.00/hr | $43.02/hr |
Saskatchewan | $22.26/hr | $34.13/hr | $45.95/hr |
Alberta | $24.04/hr | $34.71/hr | $48.08/hr |
British Columbia | $29.00/hr | $40.96/hr | $53.57/hr |
Using NOC 12201 for your resume or Express Entry profile
- IRCC asks you to make sure the main duties listed for your NOC match what you actually did at your job. If they don’t, look for another unit group whose duties do.
- Describe your own work in your own words. Recruiters and ATS software look for concrete tools, results and scope, not text copied from the NOC.
- Applying from outside Canada? Run your resume through the Canadian resume format checker to catch things Canadian employers don’t expect, like a photo or date of birth.
- Use the job title the employer’s posting uses. The 39 titles above are how the same work is named across employers.
Frequently asked questions
What is the NOC code for insurance adjusters and claims examiners?
Insurance adjusters and claims examiners are NOC 2021 unit group 12201. Example job titles in this group include adjuster, claims examiner, claims representative, insurance adjuster.
What TEER is NOC 12201?
NOC 12201 is TEER 2 (College diploma or apprenticeship (2+ years)). Usually requires a 2–3 year college program or a 2–5 year apprenticeship, or the occupation carries supervisory or significant safety responsibilities. TEER 0, 1, 2 and 3 work counts as skilled work experience for Express Entry’s Federal Skilled Worker and Canadian Experience Class programs.
How much do insurance adjusters and claims examiners earn in Canada?
Job Bank's 2025 wage data puts the median at $35.00/hr, about $68,000 a year full-time, with a range of $22.56/hr to $52.20/hr.
Related occupations
Sources: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0; Employment and Social Development Canada, Job Bank wages (2025). Contains information licensed under the Open Government Licence – Canada. OfferJetAI is not affiliated with the Government of Canada. Check IRCC’s NOC guidance before you apply.